Terms & Conditions

All information, products and services displayed on the Saanj website constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Saanj website has the right to accept or reject your offer without assigning any reason thereof.

In order to use the www.saanj.in  website belonging to Saanj, you (The User) have accepted the following terms and conditions given below. reserves the right to add, delete, alter or modify these terms and conditions at any time.

1. We have made every effort to display the color of our products that appear on the site as accurately as possible. However, as the actual color you see will depend on your monitor, we cannot guarantee that your monitor’s display of color will be accurate.

2. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

3. Saanj will not be responsible for any damage suffered by users from use of the services on www.saanj.in . This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action.

4. In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. {www.saanj.in} has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by {www.saanj.in} and accept {www.saanj.in} decision regarding the cancellation.

Cancellation of Order by {www.saanj.in}


5. Any custom orders won’t be returned or cancelled if already “processed” by  us.

6. We take certain weeks to deliver the products, as same are processed after receiving orders. However we mention the weeks we require to process the orders but orders might be slightly delayed because of Sunday /Holidays/busy times or unavailability of fabrics, In such cases we inform customer prior.

7. We do not have reverse pick up facility, hence the customer itself need to ship the product back to us.
8. Saanj reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the User shall be informed of the same.

9. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Saanj for re-delivery shall be claimed from the User placing the order.

10. The User agrees to give accurate, authentic and true information. Saanj reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, Saanj  has the right in its sole discretion to reject the registration and debar the User from using the services of www.saanj.in without prior intimation whatsoever.

11. Saanj will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. The User must exclusively use his/her own card on the site.

12. Saanj shall not entertain any complaints after 10 days, once the order is delivered.

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